Refund policy

Last updated October 31, 2026

Deal reports ($29)

If we can’t deliver

If we can’t find enough reliable data to produce a useful report, we’ll tell you and refund you in full. You don’t need to ask.

If it’s late

We aim to deliver within 1 business day. If your report hasn’t arrived within 3 business days of payment, you can ask for a full refund, even if we deliver it afterward.

If there’s a mistake

If your report has an error, such as the wrong property, a calculation mistake or terms that don’t match your order, we’ll fix it and send a corrected report for free. If we can’t fix it, we’ll refund you in full.

If you’re not satisfied

For any other reason, email us within 7 days of delivery and we’ll refund you in full, no questions asked. This satisfaction refund is available once per customer.

After 7 days, reports aren’t refundable, including when an appraisal or a lender’s numbers differ from our estimates. Reports are estimates, as explained in our terms of service.

Investor plan ($49 per month)

• Cancel anytime. Use the link in your receipt email or email us. Your plan won’t renew, and you keep access until the end of the period you’ve paid for.
• No partial-month refunds. We don’t prorate the month you cancel in.
• Forgot to cancel? If you’re charged for a new month and haven’t requested any reports in that month, email us within 7 days of the charge and we’ll refund it.

How to request a refund

Email support@lendworthy.us from the address you ordered with, and include your order ID (it starts with LW-) if you have it. We’ll refund to your original payment method through Stripe. Most banks show the refund within 5 to 10 business days.

If something went wrong, contact us before disputing the charge with your bank. We can usually fix it faster.